REMOTE WORKING – NOW AND INTO THE FUTURE

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In today's diverse workforce, success often hinges on the ability to adapt and evolve. This was the focus in a recent discussion hosted by Wendy Born from Business Value Partners, to members of the National Electrical Communications Authority. Wendy was joined by our Directo r, Andrew Bath an d Senior Con sultant, Ella O’Connell . Collectively, Andrew and Ella bring over 25 years of experience in recruiting across diverse industries and successfully working with millennials and Gen Zs. During the discussion, they explored recruitment strategies, steps to creating thriving cross-generational teams, and the benefits Millennials and Gen Zs bring to the workplace. Below we have compiled three key takeaways from the discussion for your perusal. Dive in below! What are the benefits of employing millennials and Gen Zs? There are a multitude of benefits that come along with employing millennials and Gen Zs within your business. Andrew and Ella discussed how younger generations are not just committed employees but also drivers of change. They challenge process, modernise business, and bring a fresh perspective that’s vital to stay relevant in today’s world. In Andrew’s words, “having the younger generation in our team brings diversity of thought and fresh knowledge. I get to learn different things and new technologies, and how they can add value to the business”.

REMOTE WORKING – NOW AND INTO THE FUTURE

Andrew Bath • May 19, 2020

What is the right remote working strategy for your business? What should that look like as we come out of COVID-19? What is it that we need to consider?

Recently, Project Resource Partners and Amrop Carmichael Fisher were lucky enough to have John Chambers of IE Group host our third workshop, this time surrounding Remote Working – Now and into the Future. It was a highly interactive, informative and thought provoking discussion that included looking at what we were, what we are and what is required or needs to be considered to progress through the different stages of a remote working model.

Below are the slides from John’s presentation, and I would highly recommend looking through them. If you do have any questions, please don’t hesitate to contact me and I can provide you more insight or put you in touch with John.

Before I go into my takeaways, an interesting point to note is that one business, ASX listed, surveyed their contact centre staff and 90% of those who replied wanted a remote working model more permanently.

In the meantime, here are my takeaways from the event:

Approach it with an open mind, and be aware not everybody will think the same
What is the best distribution of your workforce for your customers?
You need to understand your underlying culture, and how remote working can contribute to that culture
Sometimes subsidiaries under the same leadership can be very different in terms of culture and therefore the best model for them may differ
What is going to enable remote working for your business to continue and to evolve? As well as culture, you need to be aware of the policies you have in place and the guides that will help your staff
What are the processes in your business that are critical and what is going to need to be optimized?
Is there a tool kit available and does everyone know how to use the tools in the kit, from document storage to workflow automation to conferencing to idea facilitation and culture optimization?
How can you create the casual moments that occur in a physical office, the ‘water cooler’ moments where problems are often identified and solved?
What is the right balance of remote and together for your business and what does the together part look like?
Have you looked objectively at the benefits of maintaining or even lifting your ability to work remotely? What about any potential costs?

My takeaways are a lot of questions, and that is because where your business sits on remote working is on a continuum and we will all sit at different points depending on multiple factors.

What do you think your business’s workforce distribution will look like in the future? How well have you stress tested it and do you know what you need to do to achieve your ideal end state?